---
title: "How to Send In-App Messages to Cardholders"
description: "In-app messaging is a powerful communication tool within [the ID123 ID Management System (IDMS)](https://www.id123.io/id-management-system/) that allows administrators to send real-time messages, updates, and links directly to mobile ID cardholders. Follow the steps below to send in-app messages efficiently and ensure…"
url: "https://www.id123.io/knowledgebase/how-to-send-push-notifications/"
updated: "2025-07-22"
category: ID Management System
---

# How to Send In-App Messages to Cardholders

In-app messaging is a powerful communication tool within [the ID123 ID Management System (IDMS)](https://www.id123.io/id-management-system/) that allows administrators to send real-time messages, updates, and links directly to mobile ID cardholders. Follow the steps below to send in-app messages efficiently and ensure your cardholders receive important information right in their app inbox.

## Step 1: Access the In-App Messaging Feature

To begin, log in to your ID123 ID Management System (IDMS) account.

- From the left-hand navigation menu, go to "Communications".
- Under the Communications section, click on "In-App Messages".

This will take you to the in-app messaging interface where you can compose and send messages to your cardholders.

 ![In-App-Messages](https://www.id123.io/wp-content/uploads/2020/09/Step-1.png)

## Step 2: Select Recipients for Your Message

Choose who will receive the in-app message:

- Multiple Users Within a Template: Select specific users tied to a card template.
- All Users in One or More Templates: Send the message to all cardholders using selected templates.
- Add Specific Recipients: Click "Add Recipients" to manually search and select individual users by name.

This flexibility allows you to target messages based on your audience and communication needs.

 ![Add Recipients](https://www.id123.io/wp-content/uploads/2023/07/Step-2-22.png)

## Step 3: Choose the Type of In-App Message

There are three types of in-app messages you can send from IDMS. Each option offers a unique way to deliver your content directly to the ID123 mobile app inbox.

1. Display Text Message
   - Enter the Full Message you want your users to read.
   - A Push Notification will appear on their lock screen if enabled.
   - The message will also appear in their mobile app inbox.
   - Ideal for important updates, announcements, or reminders.
   - When ready, click "Send".
2. Website Link
   - Paste your desired hyperlink (URL).
   - Choose how the link should open in the ID123 mobile app.
   - Enter a Short Text Message to be shown as the push notification.
   - Great for directing users to forms, portals, or external resources.
   - Click "Send" when done.
3. Video URL
   - Provide a video URL hosted on an accessible server or video platform (e.g., YouTube or Vimeo).
   - The video will be accessible directly from the user’s in-app inbox.
   - This option is perfect for tutorials, welcome videos, or visual instructions.
   - Click "Send" to share the video.

 ![Choose the Message Type](https://www.id123.io/wp-content/uploads/2023/07/Step-3-16.png)![Choose the Message Type 2](https://www.id123.io/wp-content/uploads/2023/07/Step-3a-1.png)![Choose the Message Type 3](https://www.id123.io/wp-content/uploads/2020/09/Step-3b-1200x679-1.png)

## Final Tips for Effective In-App Messaging

- Make your push notification short and actionable—this is what users see first.
- Ensure that all URLs are publicly accessible to avoid broken links.
- Use clear titles and friendly messaging to increase engagement.

In-app messages are an excellent way to maintain communication with your digital ID cardholders. Whether you're sharing an important update or directing users to a new resource, the ID123 IDMS makes it simple and effective.