Our testers go to great lengths to test the compatibility of all native accessibility features in the latest mobile devices. Most accessibility features are included natively in newer devices, however older devices may not include all accessibility features. Due to device operating systems being updated regularly, we are only able to ensure native accessibility features are compatible in the latest version of our software. Unfortunately we can not guarantee older versions of our software will be compatible in new devices or new versions of our software will be compatible with older devices. In order to ensure compatibility with assistive technologies, make sure to keep your devices running on the latest operating system and update the app regularly.
There are also many accessibility tools provided by independent third party developers. We will do our best to remain compatible with popular third party accessibility tools, however we are not able to guarantee these third party tools are bug free or follow the same industry standards we follow. If you use an accessibility tool provided by an independent software and are experiencing an issue, please ensure the software, your browser and your operating system are up to date. If the issues persist, please let us know and we will look into it.