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Knowledge Base

Installing your Card via Email Invitation

If you didn’t receive a card invitation email, contact your card administrator or follow these steps to install your card via app search.

Step 1: Receive a Card Invitation Email

Your ID card administrator will send you an email inviting you to download the app and install your card.

Step 2: Download the App

In the email card invitation, click on the “Download the app” button. This will send you to the App Store or Google Play Store depending on the mobile device you’re using.

Step 3: Tap on “Install Your Card”

Tap on “Install Your card” in the email. This will automatically take you to the app and create an account for you.

Step 4: Answer Security Questions

After tapping on “Install your card”, you will need to answer security questions to verify your identity.

Step 5: Wait for ID Photo Approval (if applicable)

In some cases, your card administrator will want to review your ID photo before you can use your digital ID card. If that is the case, please wait for an email from your card administrator with their decision. If your photo is rejected, you will need to upload a new one.

You’re Done!

Your digital ID card is ready.

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