How to Install Your Card via Email Invitation?

If you didn’t receive a card invitation email, contact your card administrator or follow these steps to install your card via app search.

Step 1: Receive a Card Invitation Email #

Your ID card administrator will send you an email inviting you to download the app and install your card.

welcome email

Step 2: Download the App #

In the email card invitation, click on the “Download the app” button. This will send you to the App Store or Google Play Store depending on the mobile device you’re using.

download the app

Step 3: Tap on “Install Your Card” #

Tap on “Install Your card” in the email. This will automatically take you to the app and create an account for you.

install your card

Step 4: Answer Security Questions #

After tapping on “Install your card”, you will need to answer security questions to verify your identity.

add details

Step 5: Agree to the ID123 Terms and Conditions #

After answering security questions, you will need to accept the ID123 terms and conditions.

terms and condition

Step 6: Wait for ID Photo Approval (if applicable) #

In some cases, your card administrator will want to review your ID photo before you can use your digital ID card. If that is the case, please wait for an email from your card administrator with their decision. If your photo is rejected, you will need to upload a new one.

pending photo

You’re Done! #

Your digital ID card is ready.

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