App Setup via Card Email Invitation
Step 1: Receive a card invitation email
Your ID card administrator will send you an email inviting you to download the app and install your card.
Step 2: Download the App
In the email card invitation, click on the “Download the app” button. This will send you to the App Store or Google Play Store depending on the mobile device you’re using.
Step 3: Install your card
Tap on “Install your card” in the email. This will automatically take you to the app and create an account for you.
Step 4: Answer Security Questions
After tapping on “Install your card”, you will need to answer security questions to verify your identity.
Step 5: Agree to ID123 terms and conditions
After answering security questions, you will need to accept the ID123 terms and conditions.
Step 6: Wait for ID Photo Approval
In some cases, your card administrator will want to review your ID photo before you can use your digital ID card. If that is the case, please wait for an email from your card administrator with their decision. If your photo is rejected, you will need to upload a new one.
Once your ID photo is approved, your digital ID card will be ready!