Note: Please always make sure that the app is up-to-date and running the latest version.
Please follow these simple steps below to clear your card cache. Clearing your card cache will force the card to load from the network, which should allow your card to load properly again.
Step 1: Clear Card Cache
1. While connected to the network, log in to the ID123 app. 2. Once you’re logged into the app, go to ‘Settings’ (top right corner) > Hit ‘Clear Card Cache’.
Step 2: Go back to the app dashboard and check to see if your card has been successfully loaded or tap ‘Add Card,’ search for your institution, and try adding your card once again.
Step 3: Disconnect from the network and go back to the app. Your cards should be able to load successfully while offline.
Step 1: Test your internet connection
Step 2: Clear Card Cache
Step 3: Go back to the app dashboard and check to see if your card has been successfully loaded or tap ‘Add Card,’ search for your institution, and try adding your card once again.
Please fill out our Card Loading Issue Report Form to help us identify any possible bugs in our app. If a bug has been identified based on the form you submitted, we will email you a $5 coffee gift card to thank you for your time.
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